Staples supports online in-store returns, even at other retailers

Staples partners with Happy Returns by PayPal in-person return service at more than 1,000 locations in the United States

The office supply retail giant is starting a new collaboration to offer Happy Returns in-person return service in its stores. Starting in select states and expanding throughout October, online shoppers of the Happy Returns Approved Business Partner List will now be able to return products in person at many Staples locations for a refund or refund. immediate exchange, without having to provide a box or label.

The new Happy Returns pPartnering with Staples US Retail increases the number of Happy Returns Return Bars to more than 3,800 locations. Happy Returns operates a network of Return Bar drop-off locations in more than 1,200 metropolitan areas in all states of the continental United States, as well as Washington, DC

Buyers begin the Happy Returns process on participating retailer websites or on, and receive a QR code. They then bring the items – no box or receipt required – with the QR code to one of Happy Returns’ partner drop-off points. According to Happy Returns, a typical return takes less than a minute, returns are approved in real time, and the service initiates refunds and exchanges immediately in most cases.

Happy Returns was acquired by digital payments giant PayPal in May 2021. In 2019, PayPal made a strategic investment in the start-up.

[Read more: PayPal to buy Happy Returns, which helps shoppers return online purchases]

Other notable happy returns Commercial Partners include leading mall operator Simon, which now provides the Happy Returns service, which allows shoppers to return their online purchases to customer service counters for immediate refunds, at 52 malls across the country. The company started partnering with Happy Returns as a pilot program in five centers in 2017, and has gradually expanded it since.

“Returns are an essential part of the shopping experience, especially for online retail, and buyers overwhelmingly prefer to return the box in person rather than dealing with the hassle and wait for returns. by mail, ”said David Sobie, vice president, Happy Returns. “Our partnership with Staples US Retail dramatically increases the availability of in-person drop-off points for online shoppers and provides retailers with a more cost-effective way to manage their reverse logistics. ”

“The way consumers buy and return items is changing rapidly and we are excited to partner with Happy Returns to better help buyers and merchants looking for comprehensive and convenient returns solutions,” said Craig Grayson, vice-president. President of Printing and Marketing Services, Staples US Retail. “Staples is a destination for everything that ships, especially for small businesses and remote workers. This partnership is a natural fit for us and we look forward to seeing Staples outlets become destinations for simple in-person return options.

Based in Framingham, MA, Staples operates more than 1,000 stores in the United States, as well as more than 300 Canadian stores under its Staples Canada subsidiary.

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